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Grumleys Gifts - Terms and Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Same Day Delivery

Flowers

Same delivery is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.  

Please note some rural and restricted delivery areas do not have same day delivery.

Gift

For same day delivery of gifts please view the product specific delivery information on the enlarge page of each product and also in the yellow box under the product on the order page.

Weekend Delivery

Flowers

Saturday Same day delivery of flowers by a Grumleys Gifts Florist can be arranged throughout most of Australia, New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the recipients time zone - Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.

Sunday delivery for flowers is generally not available in any country. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Grumleys Gifts Network.

As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day - without notice to the customer. A list of public holidays can be found here http://www.bank-holidays.com/index.htm.

Gift

Gift products can not be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.

Please note: Deliveries to remote or difficult delivery areas may take longer.

Privacy Policy

Grumleys Gifts is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Grumleys Gifts will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.

Please Click Here for more information on Grumleys Gifts's Privacy Policy

Credit Card Security

This web site is secured using a Thawte Digital Certificate. This ensures that all information sent to Petals via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly: Click on the gold padlock on the bottom left of the screen to bring up details of the SSL certificate.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.

Grumleys Gifts and its Members reserve the right to make fair and reasonable substitutions according to the practical availability of items and containers.

Please Click Here for more information on Grumleys Gifts's Substitution Policy.

Translation Policy

Grumleys Gifts policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into another language, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, Grumleys Gifts cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.

Recipient "Not at Home"

Grumleys Gifts and its Members are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver the gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.

If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Grumleys Gifts and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist/courier's premise.

Fees and Charges

Grumleys Gifts includes all fees and charges in the value shown on our websites. You will pay no more than what you see on the product/catalogue pages- excluding extra delivery locations or extra delivery fees, or wastage fees. We won't add anything on on the last step of the shopping cart!

These fees include a delivery fee (of which 100% goes to the supplier for delivery of the order), a service or handling fee and a Credit Card fee to cover the cost of offering a credit card servie; part of which is a fee charged by the credit card clearing company (which is 2.5% of Australian website orders and 4.5% for the rest of the world).

Non-Deliveries

Grumleys Gifts and its members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

  •  Recipient refuses to accept delivery of the gift
  • Address provided is incorrect
  • Occupants are not at the location and do not respond to the "not at home" card left by our courier

If one of these instances occurs, we may judge that the delivery has been made

Cancellations

Grumleys Gifts cannot cancel any order that has already been made up by the supplier, even if the  order has not been delivered. If the cancellation request is made before make up, then Grumleys may be able to cancel the order. However, Grumleys cannot guarantee that the order can be cancelled.

Refunds

It is not normally policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contact Grumleys at hq@petalsnetwork.com so we can determine the best solution to the problem. 

Grumleys Gifts is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Grumleys Gifts and its suppliers cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.
We do not guarantee delivery to the following timed events :

  •  Funerals
  • Wedding Receptions
  • Parties
  • Functions

We do not guarantee delivery to the following place

  •  Hospitals (especially Intensive Care Units)
  •  Ships
  •  Jails
  • Secure Buildings
  • Hotels

Note that if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Grumley's Gifts may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

Timed Deliveries

Petals can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.

FLOWERS

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Grumleys Gifts uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Petals may not be able to assist with the redirection.

FOR GIFT BASKET/GIFT DELIVERY

Grumleys can not guarantee any specific delivery times for Gift Baskets and Gift delivery. Our suppliers use 3rd party courier services such as Australian Air Express Couriers and are only given a guarantee of a delivery date not time. You can track the progress of your delivery by contacting the courier service with your consignment number - which can be obtained from HQ.

Alcohol

It is illegal for alcohol to be purchased by or delivered to any person under the age of 18. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Petals Network and Grumleys Gifts of any responsibility in this regard.

FLOWERS

Petals does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol with flowers are very complicated.

Why Petals does not guarantee the delivery of alcohol with all purchases:

1. Petals is unable to guarantee the recipient of the gift is over the legal age in that state or country

2. The recipient of the gift may have certain religious beliefs

3. Certain countries or States have laws that prohibit the sending of alcohol

4. Certain countries or States require Petals florists to possess a licence to send alcohol with flower orders

If you place an order that includes alcohol and Petals is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.

Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.

GIFTBASKETS

If an item in our gift range contains alcohol as per the description on the website, alcohol will be delivered with the item.

Personal Information

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Grumleys Gifts. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?

Grumleys Gifts  will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Grumleys Gifts about a recipient when a customer places an order directly with Grumleys Gifts via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Grumleys Gifts.

How will the personal information be used?

Personal information collected about the recipient by Grumleys Gifts will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order.

The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Grumleys Gifts, in Australia or overseas. Please note that this site contains links to other sites.

Thawte is the provider of the the digital (SSL) certificate used by Grumleys Gifts for credit card protection (see credit card security). Thawte is not responsible for the privacy practices, privacy statements, or content ofany other web sites. Personal information held by Grumleys Gifts about an individual can be made available upon request.

A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document. Enquiries can be made to Grumleys Gifts by emailing hq@petalsnetwork.com This is the Grumleys Gifts Privacy Policy as at December 11, 2001.

Grumleys Gifts reserves the right to make changes to this Policy at any time.

Quality Assurance

Grumleys Gifts is comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by Grumleys Gifts for its network of suppliers.

Quality complaints must be received within 2 weeks of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, expired items, wrong items, and value of items and so on. A photo is highly recommended for quick resolution to quality complaints.

Non delivery complaints must be received within 2 months of the delivery date.

Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation.

Petals Club

Grumleys Gifts will automatically enrol a first time buyer in the Petals Club (a frequent buyers' club). As a buyer, you can receive special offers, store and retrieve reminders and view your order history through the Petals Club. As a consequence, you may receive occasional email newsletters and special offers. These will always contain a simple device for requesting that we stop sending you such information, a request that we will honour.

Extra Delivery Charges

Unfortunately some locations may require an extra delivery charge. Please refer to the country postcodes listed below. These lists were correct as at the date provided on the top of the form- because of the dynamic nature of our membership we are unable to guarantee its accuracy

Australia (PDF) 
New Zealand (PDF)
Great Britain (PDF)

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network and Grumleys Gifts may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.




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