By accessing, browsing or
using this website, you agree to the terms, conditions and disclaimers. By
purchasing an item advertised on this website, you agree to be bound by
these Terms and Conditions. Petals Worldwide Florist Network may amend these
Terms and Conditions from time to time and any amendment will become
effective immediately. Your continued use of this website after amendment
constitutes an agreement to abide by and be bound by these Terms and
Conditions, as amended.
Flowers
Same delivery is guaranteed throughout Australia and New Zealand on
orders placed before 2pm in the recipient's time zone. United Kingdom and
Republic of Ireland on orders placed before 12:00pm in the recipient's time
zone. Same day delivery can be available on orders placed after these times,
but it is not guaranteed.
Please note some rural and restricted delivery areas do not have same day
delivery.
Gift
For same day delivery of gifts please view the product specific delivery
information on the enlarge page of each product and also in the yellow box
under the product on the order page.
Flowers
Saturday Same day delivery of flowers by a Grumleys Gifts Florist can be
arranged throughout most
of Australia, New Zealand, United Kingdom and Republic of Ireland if the
order is received before 10am in the recipients time zone - Rural,
restricted and remote deliveries may not have Saturday deliveries. If you
are concerned please contact HQ to confirm delivery details.
Sunday delivery for flowers is generally not available in any country. If
Sunday delivery is preferred, it is advised that you make prior arrangements
for this delivery with Grumleys Gifts Network.
As most couriers do not work on public holidays delivery of flowers is
generally not available on public holidays. Orders received on public
holidays will be delivered on the next working day - without notice to the
customer. A list of public holidays can be found here
http://www.bank-holidays.com/index.htm.
Gift
Gift products can not be delivered on Saturday or Sunday, or public
holidays. Orders received over the weekend or on public holidays will be
dispatched on Monday or next available working day.
Please note: Deliveries
to remote or difficult delivery areas may take longer.
Grumleys Gifts is committed to the protection of personal information in
compliance with National and International Privacy laws and in particular
the Australian Privacy Amendment Act 2001. Grumleys Gifts will maintain the
integrity of data collection, use and disclosure, accuracy, security,
openness and access as outlined in the following document.
Please Click Here for more information on
Grumleys Gifts's Privacy Policy
This web site is secured using a
Thawte Digital Certificate. This ensures that all information sent to
Petals via the World Wide Web will be encrypted. If any other Internet user
intercepts the communication, he/she will only be able to see it in an
encrypted (garbled) form. Certificate technology allows us to decrypt the
information and view it in plain text form. You can view a web site's
digital certificate directly: Click on the gold padlock on the bottom left
of the screen to bring up details of the SSL certificate.
Images found on this site are used as guides only and may not be exactly
the same as the final product.
Grumleys Gifts and its Members reserve the right to make fair and
reasonable substitutions according to the practical availability of items
and containers.
Please Click
Here for more information on Grumleys Gifts's Substitution Policy.
Grumleys Gifts policy is to leave the card message in the language that
the order was received in. However, if you require the message to be
translated into another language, please specify in the 'special
instructions/comments' field on the order form and we will do our utmost to
translate the card message. However, Grumleys Gifts cannot guarantee that a
translation will be possible and cannot guarantee the accuracy of the
translation.
Grumleys Gifts and its Members are not responsible for deliveries if the
recipient is not at the location at the time of delivery. If you are the
customer, you must make sure that the recipient will be at the location on
the date given on the order form for delivery.
If there is a contact phone number on the order form, the courier may
contact the recipient to check if they are at the location before they
attempt to deliver the gift. If there is no phone number provided on the
order form, the courier will attempt to deliver the gift on the specified
delivery date.
If the recipient is not at the location when the delivery is made, the
courier will try to leave a "not at home" card at the recipient's location.
This card explains the situation and asks the recipient to contact the
supplier.
If the courier deems the location to be a "safe" location the item will
be left at the address provided. In these cases delivery will be deemed to
have been made successfully. If you do not want the order left at the
address please ensure this information has been provided in the special
instructions field on the order form.
Grumleys Gifts and its Members will do their utmost to deliver the gift
at a later date if the recipient replies to the "not at home" card.
Additional delivery charges may apply if the supplying florist has to
deliver the gift more than once. Alternatively, the recipient may have to
collect the order at the florist/courier's premise.
Grumleys Gifts includes all fees and charges in the value shown on our
websites. You will pay no more than what you see on the product/catalogue
pages- excluding extra delivery locations or extra delivery fees, or wastage
fees. We won't add anything on on the last step of the shopping cart!
These fees include a delivery fee (of which 100% goes to the supplier for
delivery of the order), a service or handling fee and a Credit Card
fee to cover the cost of offering a credit card servie; part of which is a
fee charged by the credit card clearing company (which is
2.5% of Australian website orders and 4.5% for the rest of the world).
Grumleys Gifts and its members will try their best to deliver any gift,
but we do not guarantee the delivery of any product if one of the following
occurs
- Recipient refuses to accept delivery of the gift
- Address provided is incorrect
- Occupants are not at the location and do not respond to the "not at
home" card left by our courier
If one of these instances occurs, we may judge that the delivery has been
made
Grumleys Gifts cannot cancel any order that has already been made up by
the supplier, even if the order has not been delivered. If the cancellation
request is made before make up, then Grumleys may be able to cancel the
order. However, Grumleys cannot guarantee that the order can be cancelled.
It is not normally policy to refund the price of the
product. However, as every customer and gift are individual, (and
therefore may require a decision on a case-by-case basis), please
contact Grumleys at
hq@petalsnetwork.com so we can determine the best solution to the
problem.
Grumleys Gifts is also able to provide other solutions, such as resending
the gift, or resending a different gift of the same value.
Due to the difficult nature of delivering for the following
events/places, Grumleys Gifts and its suppliers cannot guarantee delivery to
certain locations and times.
While we will try our best to make sure that your gift is received at the
event/place, we do advise you to include a secondary address for delivery.
The recipient of the gift must be available at this address after the end of
the event.
Delivery to difficult and remote areas may incur extra delivery, above
that already allowed in the gift value. The payment of extra delivery is the
responsibility of the customer and orders can not be delivered without such
payment.
If a delivery should not be made after a certain time (for example, if
the recipient is leaving the hotel), please either provide an alternative
delivery address within the same delivery area or advise that the order
should be cancelled in the NOTES section at the bottom of an order form.
We do not guarantee delivery to the following timed events :
- Funerals
- Wedding Receptions
- Parties
- Functions
We do not guarantee delivery to the following place
- Hospitals (especially Intensive Care Units)
- Ships
- Jails
- Secure Buildings
- Hotels
Note that if the alternate delivery address is in a different area, and
therefore requiring the services of a different supplier, Grumley's Gifts
may not be able to assist with the redirection without wastage and delivery
charges being paid to the initial supplier.
Petals can not guarantee specific delivery times for any orders, due to
the dynamic nature of couriers and traffic.
FLOWERS
While we offer customers the
opportunity to nominate a preferred time of delivery, including "as soon as
possible" (ASAP), it is not possible to guarantee that these times will
be achieved. Grumleys Gifts uses a network of local florists around the
world to deliver flowers so that you get the freshest possible gift.
Consequently, there are often local reasons why an order can not be
delivered within your preferred time frame.
We suggest you restrict your requests to AM or PM delivery or ASAP if that
is important to you. Such deliveries can only be made during local business
hours.
Also, it is usually possible though not guaranteed to deliver on a
Saturday up to noon. It is not usually possible to deliver on
Saturday afternoon or Sunday or on national public holidays.
If the flowers are for a timed event like a funeral, the florists will do
their best to assist. However, we strongly recommend that you give an
alternative address so the flowers can be delivered there if too late for
the timed event.
If a delivery should not be made after a certain time (for example, if the
recipient is leaving the hotel), please either provide an alternative
delivery address within the same delivery area or advise that the order
should be cancelled in the NOTES section at the bottom of an order form.
Note that if alternative delivery address are in a different area, and
therefore requiring the services of a different florist, Petals may not be
able to assist with the redirection.
FOR GIFT BASKET/GIFT DELIVERY
Grumleys can not guarantee any specific delivery times for Gift Baskets
and Gift delivery. Our suppliers use 3rd party courier services such as
Australian Air Express Couriers and are only given a guarantee of a delivery
date not time. You can track the progress of your delivery by contacting the
courier service with your consignment number - which can be obtained from
HQ.
It is illegal for alcohol to be purchased by or delivered to any person
under the age of 18. The sender of the item is responsible for ensuring that
their order complies with the law in this regard and absolves Petals Network
and Grumleys Gifts of any responsibility in this regard.
FLOWERS
Petals does not
guarantee the delivery of alcohol with all purchases. The laws
regarding the sending of alcohol with flowers are very
complicated.
Why Petals does
not guarantee the delivery of alcohol with all purchases:
1. Petals is
unable to guarantee the recipient of the gift is over the legal
age in that state or country
2. The recipient
of the gift may have certain religious beliefs
3. Certain
countries or States have laws that prohibit the sending of
alcohol
4. Certain
countries or States require Petals florists to possess a licence
to send alcohol with flower orders
If you place an
order that includes alcohol and Petals is not able to deliver
the alcohol because of one of the reasons stated above, our
florists will replace the alcohol (to equal value) with flowers
or gift items that suit your order. You will not be advised of
this replacement.
Please note that
you are able to nominate a second gift preference when placing
an order that includes alcohol.
GIFTBASKETS
If an item in our gift range contains alcohol as per the description on
the website, alcohol will be delivered with the item.
For the purposes of this document the 'recipient' is the intended receiver
of a flower or gift contracted by the 'customer' to Grumleys Gifts. The
recipient may be an individual or non-corporate entity.
What type of personal
information will be collected?
Grumleys Gifts will lawfully collect and store
personal information about a recipient, as provided by a customer, that is
practicable to complete the order. Personal information including name, address
and phone number will be collected by Grumleys Gifts about a recipient when a
customer places an order directly with Grumleys Gifts via the Internet, by
phone, by fax or by email, or through a contractor that collects the information
on behalf of Grumleys Gifts.
How will the personal information be used?
Personal
information collected about the recipient by Grumleys Gifts will be used for the
primary purpose for which it was collected and for any secondary purpose if it
is directly related to the primary purpose, or in a way that the customer and
recipient would reasonably expect the information to be used. The primary
purpose for collecting personal information about a recipient is to facilitate
the delivery of an order.
The personal information of the recipient will be
disclosed to a contractor that supplies a floral delivery service for Grumleys
Gifts, in Australia or overseas. Please note that this site contains links to
other sites.
Thawte is the provider of the the digital (SSL) certificate used by
Grumleys Gifts for credit card protection (see
credit card security). Thawte is not responsible for the privacy practices,
privacy statements, or content ofany other web sites. Personal information held
by Grumleys Gifts about an individual can be made available upon request.
A
reasonable fee may apply to this service. Individuals are entitled to know what
sort of information is held, how it is collected, used and disclosed as outlined
in this document. Enquiries can be made to Grumleys Gifts by emailing
hq@petalsnetwork.com This is the
Grumleys Gifts Privacy Policy as at December 11, 2001.
Grumleys Gifts reserves
the right to make changes to this Policy at any time.
Grumleys Gifts is comprised of florists and relay organisations around
the world. Every effort is made to deliver flowers and gifts on the day
requested and in a condition that reflects the high standards set by
Grumleys Gifts for its network of suppliers.
Quality complaints must be received within 2 weeks of delivery. A quality
complaint is anything to do with an order that was delivered including but
not limited to poor quality, missing items, expired items, wrong items, and
value of items and so on. A photo is highly recommended for quick resolution
to quality complaints.
Non delivery complaints must be received within 2 months of the delivery
date.
Complaints received after this time frame will be considered on an
individual basis, however after this time there is no guarantee of
compensation.
Grumleys Gifts will automatically enrol a first time buyer in the Petals
Club (a frequent buyers' club). As a buyer, you can receive special offers,
store and retrieve reminders and view your order history through the Petals
Club. As a consequence, you may receive occasional email newsletters and
special offers. These will always contain a simple device for requesting
that we stop sending you such information, a request that we will honour.
Unfortunately some locations may require an extra delivery charge. Please
refer to the country postcodes listed below. These lists were correct as at
the date provided on the top of the form- because of the dynamic nature of
our membership we are unable to guarantee its accuracy
Australia (PDF)
New Zealand (PDF)
Great Britain (PDF)
By accessing, browsing or using this website, you agree to the terms,
conditions and disclaimers. By purchasing an item advertised on this
website, you agree to be bound by these Terms and Conditions. Petals
Worldwide Florist Network and Grumleys Gifts may amend these Terms and
Conditions from time to time and any amendment will become effective
immediately. Your continued use of this website after amendment constitutes
an agreement to abide by and be bound by those Terms and Conditions, as
amended.
Read our