Guide to using Gift Vouchers
- Have a quick look round our site
for typical prices for the sort of gift you think
they would like. All prices are total cost
- including handling and delivery. This will
help to ensure the value of your voucher is not
too low for the sort of gift you think they will
like. Goods other than flowers can be delivered
only in Australia. Flowers can be delivered
to many countries as advised on the Petals website.
- Fill in the order form for any amount you wish
and add a personal card message.
- A simple text-format email message will be sent
almost immediately to the recipient and a CC to
the sender. Text format is used to ensure
the recipient's email system can read the message.
A printable receipt will also be shown on screen
and we recommend you make a copy of this.
- The lucky recipient contacts Grumleys by Free
Call telephone or email to redeem their voucher.
The vouchers can be used for any occasion you like
such as a thank you to that special someone, an anniversary
gift when you just don't know what to get them or a
birthday gift for that person that has everything.
-
Gift certificates and unused portions of gift
certificates should be spent within 6 months from
the date of issuance, which is the "expiry date"
included on the gift certificate. Expiration
dates may apply differently where they are regulated
by state law.
-
Gift certificates must be redeemed for product
displayed on the Petals or Grumleys websites at
the time of redemption. Some restrictions
on product range may apply from time to time.
Legal restrictions on the purchase may apply to
some products e.g. alcohol.
-
Gift certificates cannot be used to purchase
other gift certificates or gift cards.
-
Gift certificates can not be sold or transferred
to other parties. Petals will redeem a certificate
when the correct particulars are supplied to us.
We have no liability if an unauthorised party redeems
the certificate.
-
Gift certificates are not redeemable for cash
and cannot be returned for a cash refund, except
to the extent required by law.
-
Any unused balance will be placed in the recipient's
gift certificate account and is not transferable.
The original expiration date will apply to any unused
balance.
-
If your order exceeds the amount of your gift
certificate, you must pay for the balance with a
credit card.
-
Gift certificates and their use on our websites
are subject to our general
Conditions of Use and
Privacy Notice. Certificates are emailed to
the address provided by the sender and Petals responsibility
is limited to delivery to that address. Note
that other parties may have access to the delivery
email account.
-
The risk of loss and title for gift certificates
pass to the purchaser upon our electronic transmission
to the recipient or delivery to the carrier, whichever
is applicable. We are not responsible for lost or
stolen gift certificates. If you have any questions,
please contact our service departments (
hq@petalsnetwork.com
)
-
Petals will have the right to close customer
accounts and request alternative forms of payment
if a fraudulently obtained gift certificate is either
redeemed or is redeemed and used to make purchases
with Petals or Grumleys.
-
Petals / Grumleys may provide gift certificate
purchasers with information about the redemption
status of gift certificates.
-
Petals is based in NSW Australia. By using our
service you agree that the law of NSW will govern,
without regard to principles of conflict of laws,
these gift certificate terms and conditions.
Any dispute relating in any way to Petals gift certificates
shall be submitted to confidential arbitration in
NSW by a mutually acceptable arbitrator.
-
Petals reserves the right to change these terms
and conditions from time to time at its discretion.
-
All terms and conditions are applicable to the
extent permitted by law.
-
Goods other than flowers can be delivered only
in Australia. Flowers can be delivered to
many countries as advised on the Petals website.
-
Petals Network Pty Limited, ("Petals") its subsidiaries
AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING
WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL,
YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL
BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. WHERE
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN
DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL
OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS
MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL
RIGHTS.